Customers are welcome to apply for a refund in which we will give them a voucher which is valid for 6 months
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund voucher or an exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging. We also require some proof of purchase at Suppliedbykhensi e.g. proof of payment or an order number.
Only regular priced items may be returned / refunded via voucher. Items bought on sale can unfortunately not be refunded. This applies to individual items and not large promotional actions like Black Friday sales. Cost for returning the item will be on your own account unless Suppliedbykhensi confirmed otherwise per email. Suppliedbykhensi must approve the return by email prior to the parcel being shipped back to Suppliedbykhensi for a refund voucher. Returning a product without prior approval does not guarantee a refund voucher. On receiving your returned product, it will be inspected. An email will be sent to you to confirm the approval of a refund voucher / replacement or explain why a refund voucher was rejected / partially approved.
A refund will be in the form of a voucher which will be valid for a period of 6 months.
Delivery time for exchanged / replacement items may vary depending on where you stay and how often couriers service this area.
Defective or damaged items may be exchanged for the same item. The same rules apply as described in the RETURNS paragraph above.
If you ship high-value items, consider using a trackable shipping service or purchasing shipping insurance.
Queries regarding gifts will be negotiated with the person who paid the order.